FREQUENTLY ASKED QUESTIONS
Unfortunately, all our products are only available in the sizes and colors displayed on the website. We cannot accept custom size or color requests.
Yes, you can! Simply add the products you’re interested in to your cart and choose personal pick-up as the shipping option and on-site payment as the payment method. This allows us to prepare the items from our warehouse for viewing. There’s no obligation to purchase—if you like the products, you can pay in cash on the spot.
At our pick-up location, payment can only be made in cash. Alternatively, you can pay in advance via online accounts (a secure online credit card payment system) or by direct bank transfer after placing your order.
Yes, you can cancel your purchase within 14 calendar days of receiving the product. Just send us an email to notify us. The product must be in its original, undamaged packaging. The return is the customer’s responsibility, and you can return the product in person or via a courier service, with return costs paid by the buyer. Once we receive the product in undamaged condition, we’ll refund or replace the item within 14 calendar days.
If you can’t make it to the pick-up point, we can switch to home delivery. However, for orders upto 5000 are free-shipping; for orders above 5000, we’ll charge for shipping. Please contact us via email or phone to arrange the change